Top Video Call Apps Shaping Indonesia’s Digital Conversations in 2024

As Indonesia’s digital landscape accelerates, video calling has transitioned from a luxury to a necessity—powering distant relationships, remote work, and real-time collaboration across the archipelago’s sprawling regions. With over 270 million internet users and mobile penetration exceeding 90%, the demand for reliable, high-performance video communication tools has surged. Indonesians now turn to a diverse ecosystem of apps, each tailored to varying needs: from multicultural team collaboration and family connection to professional networking and educational access.

This article explores the leading video call platforms dominating Indonesia, their unique strengths, and how they’re redefining connectivity across this diverse nation.

Meeting Demand: Why Video Calls Are Essential Across Indonesian Communities

The rise of digital interaction in Indonesia isn’t just about technology—it’s cultural. Islands separated by water, cities and villages split by infrastructure gaps, and generations with different digital fluency converge through video conferencing.

Surprisingly, a 2024 survey by Statista Indonesia revealed that 64% of users engage in daily video calls, primarily for family bonding, government services, and telehealth. Students rely on apps like Zoom for virtual classrooms, while businesses depend on secure platforms for cross-office coordination. The workplace shift toward remote and hybrid models—accelerated post-pandemic—further entrenched video calling as a backbone of daily life.

This persistent, growing usage has created fertile ground for apps to innovate with localized features, multilingual support, and bandwidth optimization.

Zoom: The Global Giant with Deep Market Penetration in Indonesia

Zoom leads Indonesia’s video call market not only through global recognition but also through strategic local adaptation. Its end-to-end encryption, intuitive interface, and reliable performance have made it a household name.

But what truly distinguishes Zoom in Indonesia is its robust public and private meeting infrastructure—supporting groups of up to 100,000 participants—highly valued during large-scale webinars, governmental briefings, and university lectures. Local partnerships, such as integrations with Indonesian ISPs and OTT platforms like Free Zone and Moolah, enhance accessibility. As one Jakarta-based project manager noted, “We use Zoom for daily stand-ups with regional offices across Sumatra and Papua—its stability across variable internet conditions is unmatched.” With daily active users exceeding 8 million, Zoom remains the default choice for formal and informal digital interaction across sectors.

Microsoft Teams: Workplace Integration with Educational and Government Reach

Teams competes fiercely in Indonesia, particularly within enterprise and academic environments. Built as part of Microsoft’s unified communications suite, Teams excels where security, enterprise-grade integration, and seamless collaboration with Office 365 are paramount. The platform supports synchronized screen sharing, real-time co-authoring, and deep Microsoft 365 ecosystem compatibility—making it indispensable for Indonesian corporations, universities, and government offices.

In education, Teams powers virtual campuses, with faculty leveraging breakout rooms for interactive lessons. “Teams has become the digital classroom hub,” says Dr. Siti Henelia, an IT coordinator at a Jakarta university.

“It bridges urban and rural campuses, giving students in East Kalimantan the same access as their peers in Jakarta.” Its strength lies in scalability and enterprise reliability, securing its role beyond casual use.

Skype: The Familiar Favorite with Cross-Generational Appeal

For many Indonesians, especially older adults and niche communities, Skype remains a trusted video calling staple. Renowned for its peer-to-peer architecture and broad device compatibility, Skype excels in price sensitivity and usability across both smartphones and desktops.

Its simple, intuitive interface lowers the learning curve, making it ideal for family video calls among multi-generational households where elders may not yet embrace more complex platforms. While Zoom and Teams dominate professional settings, Skype continues strong in personal communication—particularly in rural areas with inconsistent broadband, where its efficiency over data-heavy tools proves vital. A 2024 study found 12 million active Indonesian Skype users, underscoring its ongoing relevance in domestic and community-based connectivity.

WhatsApp Video: Ubiquitous Messaging with Built-in Calling

WhatsApp’s dominance in Indonesia’s messaging landscape seamlessly extends to video calling, leveraging the platform’s 220 million monthly active users in the country. WhatsApp Video offers end-to-end encrypted calls, lightweight performance optimized for low-bandwidth networks, and effortless sharing—features that make it ideal for casual, real-time interactions. Its integration with voice, text, and media sharing creates fluid communication threads where calling is just one thread in a broader digital conversation.

“Most Indonesians don’t choose apps—they use WhatsApp and assume everything works,” notes mobile analyst Budi Santoso. The app’s universal familiarity lowers barriers to entry, especially among younger demographics and small business owners coordinating via groups. For spontaneous check-ins with friends, family, or informal customers, WhatsApp Video sets the standard.

Meet: A Hybrid Tool Designed for Professional and Educational Engagement

Developed by Kamau, a global collaboration tool tailored to emerging markets, Meet has carved a niche in Indonesia by merging video conferencing with augmented collaboration features. Unlike generic apps, Meet emphasizes structured, role-based meetings—ideal for corporate training, virtual classrooms, and cross-regional summits. Its hybrid approach integrates live video, AI-powered notes, screen synchronization, and even virtual whiteboards, turning one-off calls into productive sessions.

“We built Meet for team leaders and educators who need control without complexity,” explains Kamau’s CEO. In Indonesian schools and SMEs, Meet’s classroom and meeting modes support real-time feedback and engagement tracking. While not yet a mass-market player, its targeted design makes it a standout for institutional use.

Other Contenders: Entner, Callarius, and the Rise of Localized Innovation

Beyond global leaders, Indonesia’s video calling ecosystem includes emerging and regionally focused platforms. Entner, a fast-growing app known for low-data usage and bulk calling features, gains traction among budget-conscious users. Callarius differentiates with HIPAA-compliant medical consultations, aligning with Indonesia’s expanding telehealth sector.

Meanwhile, local startups like Zoom-like platforms optimized for rural connectivity